Demonstrates Union Square Advisors’ extensive platform in providing comprehensive advisory services and expertise to AI, customer success and contact center software companies
On December 9, 2024, Union Square Advisors announced that it served as the exclusive financial advisor to Cogito, a leader in contact center AI software solutions, in its sale to Verint Systems, a leading CX Automation company.
Cogito was founded in 2007 and has served Fortune 500 companies for over a decade. With increasing adoption of AI applications and businesses continuing to focus on customer success, companies are focusing further on investing in solutions which drive tangible ROI. With Cogito, Verint extends its contact center solution suite and proved immediate integration success launching a CX/EX Scoring Bot running in the Verint Open Platform. The Cogito and Verint combination will spur continued innovation benefiting Verint’s 10,000+ customers, including 85% of the Fortune 100.
Daniel Bodner, CEO of Verint Systems, commented during Verint’s December 4, 2024 earnings call, “The technology behind the new scoring bot goes beyond GenAI and includes sophisticated AI models for acoustic analysis that came to Verint through a tech tuck-in acquisition we closed during Q3. We are pleased with our ability to quickly integrate acquired technology, enabling rapid innovation in our platform, and quickly offering new bots to our large customer base. This morning, we introduced the new CX/EX scoring bot, and this is a very unique bot that doesn’t exist in the market, with the ability to create real-time scoring of each call and understand what the CX trends are during the call. And of course, we believe the employee experience is very important, so we’re very excited about the acquisition.”
Verint has a strong track record with successful acquisitions for product / solution development and innovation. The Cogito team will continue its product / solution vision at Verint.
“Union Square Advisors is incredibly pleased to partner with Cogito as we continue to build on our track record of advising AI, customer success and contact center software leaders,” said Carter McClelland, Chairman at Union Square Advisors.
For more information, read Verint’s press release on the new product capabilities here.
