Demonstrates Union Square Advisors’ expertise in providing comprehensive advisory services to AI-enabled customer experience technology companies
On June 23, 2022, Union Square Advisors announced it served as the exclusive financial advisor to Finn AI, the premier AI-powered chatbot platform for banks and credit unions, in its sale to Glia, the leading provider of Digital Customer Service.
The deal aims to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform.
“This marks a new chapter for Virtual Assistants: Verticalization with Scale. Generic ‘one-size-fits-all’ bot providers have largely failed to meet the full potential of conversational AI, leading to the emergence of vendors focusing on specific industry verticals. Until now, none of the financial services bot vendors have been able to achieve widespread adoption on their own,” said Dan Michaeli, co-founder and CEO of Glia.
“Our vertical approach and tight integration with Glia helps financial institutions reduce the costs, extensive training and development time typically required for general AI platforms. Now as part of Glia, we will have the scale to deliver automation solutions to the market as part of a seamless Digital Customer Service platform that delivers the best of both self-service and human assistance when and where it is most convenient for customers. With our existing integration and satisfied joint customers, we will hit the ground running. This is an exciting next step in our journey and we couldn’t be happier to be a part of Glia” said Jake Tyler, co-founder and CEO of Finn AI.
“Union Square Advisors is incredibly pleased to partner with the Finn AI, as we continue to expand our presence in the next generation customer experience space,” said Carter McClelland, Chairman at Union Square Advisors.
Read the full press release here.
About Finn AI
Founded in 2014, Finn AI is the leading AI-powered virtual assistant platform for banks and credit unions. Finn AI’s turnkey virtual assistant makes banking easier and more convenient for customers while delivering the operational efficiencies and cost savings of conversational AI. Finn AI has partnered with major FIs including ATB Financial, BECU, United Federal Credit Union, EQ Bank, Civista Bank, Truist Momentum and more. For more information, visit http://www.finn.ai.
About Glia
Glia is reinventing how businesses support their customers in a digital world. Glia’s Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with over 300 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named both a Deloitte Technology Fast 500™ company and a Great Place to Work (with a 97% employee satisfaction rating) for a second year in a row, Glia continues to achieve broad industry recognition and customer service thought leadership including publishing the definitive book on DCS with Wiley. The company has raised over $150 million and was recently valued at over $1B in by top tier investors. To learn more, visit glia.com.
About Union Square Advisors
Union Square Advisors is a leading technology-focused investment bank that offers strategic mergers & acquisitions advice and execution, agented private capital financing, and debt capital markets advisory services. Founded in 2007, with offices in San Francisco and New York, Union Square Advisors works with leading public and private technology companies, private equity, venture capital, and family offices. Our expertise spans many aspects of the technology landscape, including Enterprise Software and Infrastructure, FinTech, Healthcare IT, Internet+Digital Media, eCommerce, Consumer Software, AIoT & Industrial Technology and other key segments. Since inception, Union Square Advisors has advised on more than 150 strategic transactions, valued in excess of $115B. For more information, please visit http://www.usadvisors.com.
